State Farm^® insurance agent in Oakley, CA

Hayley was very professional, responsive and helpful.

I've had multiple problems over the few years I was insured with Mark, the office staff really sucks. I got an email reply about a quote saying I needed to call in. Ok cool. I do that, but the girl I need to speak to is on the phone so the person I’m speaking with says they’ll pass along the message and have her call me back. It’s 28 hours later and I still have no call back. Anyway, fast forward to today - I was able to bundle my car insurance with my husband’s car with a different company for WAY less than the price I am paying w State Farm for just one car and one driver! I call this morning to cancel the policy, leave a voicemail. I called multiple times throughout the day, no one answers. I called multiple at 5:05 (because I need to cancel, new policy is going into effect tomorrow!) and despite their office hours being until 5:30pm, the auto message tells me they are closed. Jokes on them, I was two doors down so I marched right in to an OPEN, NOT BUSY, totally dead office. My was it overly decorated for Easter. So this is how you prioritize your time? The girl with 8 purple pimple patches on (so unprofessional - I cannot) seemed annoyed with me. I told her I want to cancel my policy because I have found a new company effective tomorrow. Does she even bother to try to keep me or find out why? NOPE. WOW! After a few seconds of typing she doesn't even look up and says "ok you're good." I regret not letting her know how I felt before I left. But here we are. Shop around, their prices are insane and this office is NOT worth the headache. The customer service here is non-existent.

Great customer service and fast response. Hannah is the best

Hannah had exceptional customer service the process was smooth and easy, I’m very happy with Mark Murray’s office. She’s the best

Worked with Hannah a couple times this month. She was very helpful and knowledgeable. If there was something she didn’t know, she found out and called me back promptly! I appreciate her so much for having such a kind demeanor. You can feel her smile through the phone!!! Makes you feel good.